FAQs

Here’s a list of some the FAQs that are often asked when making a reservation. If there is anything you want to know that is not covered by this list please call the hotel and we will be happy to answer any questions.

Bedrooms

All bedrooms have en-suite bathroom facilities, towels, TV and radio, hairdryer, tea and coffee making facilities and direct dial telephone. Bathrooms have Dove hair and body wash dispensers. No other personal toiletries are provided but supplies of some items are available at reception.

If you have any special requirements particularly in relation to mobility or special en-suite facilities please let us know at the time of booking. Guests may request a specific bedroom or a room with a garden view for a small supplement. We make every effort to meet your booking requests but we reserve the right to offer an alternative bedroom where necessary. There is an under-occupancy supplement for family rooms occupied by just two adults during busy periods. There is no supplement for single bedrooms. Single occupancy of a double or twin room carries a supplement of 50% of the corresponding per person rate.

Meals

The hotel offers a 3 course dinner with coffee. Our menu offers a good selection of dishes making best use of local and fresh produce. At least one vegetarian option is normally available. For information about allergens in the food we serve, please ask the duty manager. Dinner can be booked on the day by guests staying on a bed and breakfast package or by non-resident visitors. If your stay is booked as a package including dinner, bed and breakfast there will be no reduction if you choose not to have a meal in the hotel during your stay.
Breakfast is usually served from 8.30am to 9.30am

Dinner is served from 6.30pm, with last orders at 7.30pm
(These times can vary, so please enquire at reception).
Earlier or later meals can be arranged. Please ask at reception.
Meals will generally be taken at this hotel. However, we reserve the right to offer meals at our sister hotel (2 doors away) when only small numbers of guests are dining.

Only food and drink purchased from the hotel may be consumed on the premises (including the garden terrace). In particular, for the comfort of other guests, we do not allow take-away food to be consumed in the hotel bedrooms or in any of the public areas.

The hotel is fully licensed and the bar is normally open at lunchtime and until 11:00pm. Bar snacks are available to order from noon until 1:30pm.

Children

We are very pleased to welcome children to our hotel. The prices for children apply where the accommodation is shared with 2 adults paying full price and where meals are taken from the normal restaurant menu. Other meals for children are available to order and will be charged separately. Prices for children are based on the ages of the children at the time of their stay. The hotel has cots and high chairs for babies. Cots may be hired from the hotel.  Please let us know when booking if you need to use these items.

Children 3 and Under: Free (+cot hire if required)
4-15 years old: 50% of adult rate

No Smoking

In accordance with legislation the hotel is entirely smoke free premises and smoking is not permitted anywhere within the building. A charge of £100 to cover cleaning and loss of business will be charged to any guest who smokes on the premises.

Check In & Departure

Rooms are normally available from 2pm on the day of arrival and should be vacated by 10am on the day of departure. If you wish to arrive earlier or depart later then you can normally leave your luggage at the hotel.

Access to the Hotel

The hotel offers easy access to the town centre, the gardens and the sea front. The Lower Gardens can be accessed directly from the hotel by descending some 35-40 steps (a solid handrail is provided). An alternative, sloping route is available via the pavements alongside public roads.

There is ramped access from outside into reception and to the public areas on the ground floor. There is a lift to most of the bedrooms on the upper floors. However the age and design of the buildings are such that there are some bedrooms and some public areas of the hotel and its grounds where wheelchair access is not possible due to steps with no feasible alternative means of access.

Electric mobility scooters can normally be accommodated at the hotel. Please let us know in advance if you plan to bring or hire such a scooter.

Car Parking

The hotel has its own car park but spaces are limited and car parking at the hotel must be pre-booked. Charges for parking will apply at the prevailing rate. Cars are parked at the owner’s risk. The management accepts no responsibility for loss or damage to property or vehicles left in the car park. When the hotel is busy, parking is not normally available before 2pm on the day of arrival or after 11am on the day of your departure.

There is free parking on the road outside the hotel and there are several public car parks within 200 yards of the hotel. Please see our parking page for more details.

WiFi

The hotel offers free WIFI. An access code may be required and is available from reception.

Reception Hours

The hotel reception is generally open from 7:30am until 7:00pm. During the evening please enquire at the bar if reception is unattended. A night porter is on duty most nights to facilitate late arrivals, early departures and other requests arising during the night.

Other Services

Morning coffee, afternoon tea, packed lunches and other refreshments are available to order. Dry cleaning collection, photocopying, faxes, newspapers, postcards and maps are available from reception.

Gratuities Policy

Gratuities are left to the discretion of the guest and any gratuities left at reception are distributed fairly and in full to the staff.

Dogs

One small, well behaved dog is allowed in certain of the bedrooms at the Whitehall Hotel provided that it is fully house trained and does not cause a disturbance to other guests. Dogs are not allowed in any of the public areas and no catering arrangements can be made. There is a per night charge for dogs. No other pets are allowed.

Security

The management does not accept responsibility for the loss of money or valuables unless they are deposited in the hotel safe and a receipt issued by the hotel. In such cases cover for valuables is limited to that provided by the hotel’s insurance cover and the hotel management accepts no responsibility for valuables over this limit.